Mobile LTE

What’s In This Article:

Setting Up Your System

Remove the red band.

Attach the charging cable to the plug and insert into an electrical outlet that is not controlled by a light switch.

Place your Mobile device in the indicated direction on the charging cradle. Make sure the device announces, “Your device is now charging.”

Your device is now turned ON and will be ready to make a test call when there is adequate battery charge, and the device is connected to the cellular network. You will hear an announcement and the device will prompt you through the setup. The setup message will repeat until the button is pressed and setup is complete.

Keep your device on the charging cradle until the LED light is green, indicating that your device has completed charging.


THE DEVICE REQUIRES AN ADEQUATE BATTERY CHARGE AND A CELLULAR SIGNAL TO MAKE AN EMERGENCY CALL. In the unlikely event the device announces “Call failed”, attempt to place the call again and/or move to an area with better cellular service.

Using Your System

Placing an Emergency Call

Firmly press your transmitter button or press the Help button on your Mobile device until the device beeps and announces,“Placing an emergency call now. To cancel the call please press and hold the HELP button for two seconds now.”

Allow the call to go through and speak to the response center by speaking through your Mobile device. There is NO speaker in your transmitter button.

If the operator does not get a response, or is unable to hear you, emergency help will be dispatched to your location.

Canceling an Emergency Call

During the “Placing an emergency call now…” announcement, press and hold the HELP button on your Mobile device for two seconds when prompted. You cannot cancel a call using your transmitter button. Wait to speak to the response center and tell them you’re okay.

The device will announce, “Your call has been canceled.”

Note: You must have your Mobile device nearby for the system to communicate with the operator. REMEMBER to take your Mobile device with you when you leave your home.

Inserting Button into Neck Pendant or Wristband

To insert the button into the holder, place the neck pendant or wristband face down on a solid surface so that you are looking at the back of the holder. With the front side of the button facing down, insert the button into the back of the holder. Use sufficient force to push and lock your button into the accessory. To remove the button from the holder, press on the front edge and use sufficient force to push the button out.

Turning Your Device Off

Quickly press and release the Help button on your Mobile device three times. Your device will announce, “Device is powering off. Please confirm by pressing and holding the HELP button now.”

Confirm by pressing and holding the Help button on your Mobile device and the device will announce, “Powering off now, goodbye.”

Turning Your Device ON

Firmly press and hold the HELP button for one second.

Adjusting the Lanyard

To adjust the lanyard, hold one side of the loop and slide the barrel until the lanyard is at the proper length.

Attaching the Lanyard

To attach the lanyard, loop the extender through the opening on the top of the device and loop through the lanyard.

Note: Your device is designed to always be ON except when taking it on an airplane.

Troubleshooting
LED Announcement What this means What you should do
Red Solid “Your device is now charging.” Device is connected to the charger Leave on charger until battery is charged and the LED is green
Red Blinking “Your device battery is low. For your protection, please place your device on the charger now.” Your battery is critically low Place device on charger as soon as possible
Solid Green “Your device is now ready.” Your device is fully charged Press the button if you wish to make a call
Blinking Green Your device has adequate charge and is looking for cellular connection Wait. If this continues, move to another location with better cell coverage

Important Information

Your transmitter buttons work by triggering your Mobile device to call the Emergency Response Center. You must be near your Mobile device or have it with you when away from home for the system to communicate. There is NO speaker in the transmitter buttons.

Additional Information
  • Your device requires adequate battery charge and cellular signal to make an emergency call.
  • Your device is water-resistant and can be worn in the shower, it should not be submerged in water.
  • Lanyards are designed to breakaway under certain conditions. However, any cord worn around the neck can pose a risk of strangulation, including the possibility of serious injury or death.
  • To conserve the battery, when wearing your device, the LED will remain OFF as long as there is adequate charge.
  • Always turn your device off when traveling on a plane.
  • Save your shipping box for future use.
  • To clean the device, wipe with a damp cloth. Never insert sharp objects into any cavity. It will damage the device and could void the warranty.
  • Your device uses GPS technology to identify your location. In good conditions, the product should provide a location that is accurate within 30 feet or less. However, the performance of GPS can be affected by a wide range of factors, including obstructions, metal objects in the vicinity, structures that block the signal from satellites, weather, and other factors.
  • Your device uses the cellular network to communicate. The device’s location, network provider service availability, and other issues may disrupt communications.
  • This device contains magnets that have been certified not to interfere with pacemakers when the device is worn with the speaker facing forward. Check with your clinician prior to using this device should you have any concerns.