In the unlikely event that the device announces “Call failed”, attempt to place the call again and/or move to an area with better cellular service.
Quickly press and release the Help button three times. Your device will announce, “Device is powering off. Please confirm by pressing and holding the HELP button now.”
Confirm by pressing and holding the Help button and the device will announce, “Powering off now, goodbye.”
Firmly press and hold the HELP button for one second.
Fall Detection only takes a few seconds to interpret the movement and determine if an actual fall has occurred. If a fall is determined, the device will send a signal which will initiate a call to the emergency response center.
In certain situations, the fall detection feature may not detect a fall. Some movements include, but are not limited to:
Certain conditions may affect the ability of the fall detection feature to detect a fall, including, but not limited to:
However, the ability to send a help call by pressing the help button is not affected by such conditions.
If you are interested in purchasing the Fall Detection service or wish to learn more, please call 800-800-2537.
Always press your button if you are able, as some falls may not be detectable.
Announcement: “Your device is now charging.”
What It Means: Device is connected to the charger.
What To Do: Leave on charger until battery is charged and the LED is green.
Announcement: “Your device battery is low. For your protection, please place your device on the charger now.”
What It Means: Your battery is critically low.
What To Do: Place device on charger as soon as possible.
Announcement: “Your device is now ready.”
What It Means: Your device is fully charged.
What To Do: Press the HELP button if you need assistance.
Announcement: None
What It Means: Your device has adequate charge and is looking for cellular connection.
What To Do: Wait. If this continues, move to another location with better cellular coverage.
What It Means: Connected to power source
What To Do: No action needed
What It Means: Not receiving power
What To Do: Check outlet and/or charger connection