Set up your unit in a centrally located place in your home. This allows the two-way communication between you and the operator to work most effectively.
Plug into an electrical outlet. Unit will automatically turn on.
Note: Remember to plug your phone back into your phone jack or modem.
If you experience any problems with your testing, please call 1-800-906-0872 for assistance.
To make sure your system works throughout your home, conduct the following range test. Have one person stay near the base unit while you walk around to different areas of your home to test the neck or wrist button.
Note: If needed, relocate your unit to eliminate any “dead zones” and conduct another Range Test.
Note: When your button is pressed, the light flashes green to indicate the button batteries are OK; a red light indicates the button batteries may be weak.
Press the black RESET button to cancel a call for help if your device is inadvertently activated.
If you cannot cancel your call within 10-15 seconds of activation, please allow the unit to complete the call. Tell the emergency response center you
activated your unit in error.
The black RESET button is located on the back of your unit. Whenever the reset button is pressed, the unit will perform a self-diagnostic test. If working properly, the unit will revert to “System Ready” status and is ready to transmit alarms.
The Fall Detection Pendant only takes a few seconds to interpret the movement and determine if an actual fall has occurred. If a fall is determined, the pendant will send a signal to your device, which will initiate a call to the emergency response center, just as if you pressed your button. Remember, always press your button if able as some falls many not be detectable.
Your device will announce, “Emergency”, just as if you had pressed your button. You can cancel the alarm by pressing the CLEAR button on your unit OR wait for the emergency operator to come on the line and let them know it was a false alarm/test only. If you do not explain it is not an emergency, help will be dispatched.
From a standing position, toss the Fall Detection Pendant gently forward onto a bare floor. Listen for the device to sound and either speak to the emergency operator or cancel the alarm using the clear button on your console unit. For best testing results, test on a bare floor such as the kitchen or bathroom.
If you are interested in purchasing the Fall Detection service or wish to learn more, please call 800-800-2537.
Always press your button if you are able, as some falls may not be detectable.
What It Means: Unit is ready
What To Do: No action required
What It Means: AC power is not working, running on battery power
What To Do: Check the power source to make sure the unit is not plugged into an outlet that is controlled by a light switch that is in the “off” position.
What It Means: AC power is not working, running on battery power, AND is not connected to an operating phone line
What To Do: Check power source to make sure it’s plugged into a working wall outlet and check your phone line to make sure it is working properly.
What It Means: Alarm activated, unit is calling the emergency response center
What To Do: Wait for an operator
What It Means: Not connected to an operating phone line
What To Do: Make sure wires are secure and properly plugged into wall jack, modem and your unit. Light should turn green once adjusted.