Mytrex LTE Setup Guide

Set up your unit in a centrally located place in your home. This allows the two-way communication between you and the operator to work most effectively.

1. Plug the power cube into an electric outlet that is not controlled by a light switch.
2. Slide the O/I switch to the “I” position and the device will announce, “System Ready.” This may take a few moments.
3. When the system is ready, the status light on the unit will turn green.

1. Press your neck or wrist button. The unit will announce, “Calling for help” several times.
2. Allow the test call to proceed to the emergency response team.
3. Wait to speak to the operator and let them know you are testing your unit. The operator will verify your system is working properly.

If you experience any problems with your testing, please call 1-800-906-0872 for assistance.

1. In the event of an emergency, press your wearable help button or the HELP button on your communicator.
2. The operator will speak to you through the communicator’s speaker and ask if you need help. If you cannot communicate with the emergency response center, help will be dispatched to the address on file.

Press the black RESET button on the back of your communicator.

If you are unable to cancel the call in time, allow the call to go through and tell the emergency response operator that you activated your device in error.

Note: Your wearable help buttons work by triggering your communicator to call the emergency response center. You must be near your communicator for the system to communicate. There is NO speaker in the help button.

To make sure your system works throughout your home, conduct the following range test. Have one person stay near the base unit while you walk around to different areas of your home to test the neck or wrist button.

How to Conduct Your Test

1. The white T/L (Test/Learn) button is located on the back of your medical alarm unit. Press and release it one time. The unit will announce “Range Test Mode.”
2. Immediately press and hold your wrist or neck button. A steady tone will sound from the unit speaker as long as it detects that the button is being pressed.
3. Walk around the home while continuing to press and hold the wrist or neck button and check for the steady tone from the unit speaker. Check all areas of the home to make sure the signal is received. Take note of any “dead zones” in which the tone stops.
4. To finish the Range Test, release the wrist or neck button. Press the black RESET button on the back of the unit. The unit will announce, “System Ready.”

Note: If needed, relocate your unit to eliminate any “dead zones” and conduct another Range Test.

To insert the button into the holder, place the holder face down on a solid surface. With the button facing down, insert the button into the back of the holder. Use sufficient force to lock your button in place. To remove the button, press the front edge of the holder to push the button out.

Fall detection only takes a few seconds to interpret the movement and determine if an actual fall has occurred. If a fall is determined, the pendant will send a signal to your communicator to initiate a call to the emergency response center.

• We recommend that you wear your fall detection pendant around your neck so that it rests at chest level to avoid unnecessary swinging.
• Make sure the button is facing forward, making it easier for you to press in the event of an emergency.
• Wear outside your clothing as wearing it inside can reduce the percentage of falls detected.
• To cancel a call made due to a fall detection event, let the call go through and tell the emergency response operator that you are okay.

Your button is shipped in sleep mode. To activate, stay close to your base unit and:

1. Press and hold the button until the lights on the button flash.
2. Test the fall button by pressing the button and initiating a call to the emergency response center.
3. Allow the call to go through and tell the operator that you were testing your button.

In certain situations, the fall detection feature may not detect a fall. Some movements include, but are not limited to:

• A gradual slide from a seated position
• Lowering oneself slowly to the ground (to brace the impact of a fall)
• A fall from a height of less than 20 inches

Certain conditions may affect the ability of the fall detection feature to detect a fall, including, but not limited to:

• Use of the system at an altitude above 6,600 feet
• Use of the system by a subscriber less than 4 feet 6 inches tall
• Use of the system by a subscriber weighing less than 88 pounds

However, the ability to send a help call by pressing the help button is not affected by such conditions.

If you are interested in purchasing the Fall Detection service or wish to learn more, please call 800-800-2537.