Set up your unit in a centrally located place in your home. This allows the two-way communication between you and the operator to work most effectively.
If you experience any problems with your testing, please call 1-800-906-0872 for assistance.
Press the black RESET button on the back of your communicator.
If you are unable to cancel the call in time, allow the call to go through and tell the emergency response operator that you activated your device in error.
Note: Your wearable help buttons work by triggering your communicator to call the emergency response center. You must be near your communicator for the system to communicate. There is NO speaker in the help button.
To make sure your system works throughout your home, conduct the following range test. Have one person stay near the base unit while you walk around to different areas of your home to test the neck or wrist button.
Note: If needed, relocate your unit to eliminate any “dead zones” and conduct another Range Test.
To insert the button into the holder, place the holder face down on a solid surface. With the button facing down, insert the button into the back of the holder. Use sufficient force to lock your button in place. To remove the button, press the front edge of the holder to push the button out.
Fall detection only takes a few seconds to interpret the movement and determine if an actual fall has occurred. If a fall is determined, the pendant will send a signal to your communicator to initiate a call to the emergency response center.
Your button is shipped in sleep mode. To activate, stay close to your base unit and:
In certain situations, the fall detection feature may not detect a fall. Some movements include, but are not limited to:
Certain conditions may affect the ability of the fall detection feature to detect a fall, including, but not limited to:
However, the ability to send a help call by pressing the help button is not affected by such conditions.
If you are interested in purchasing the Fall Detection service or wish to learn more, please call 800-800-2537.
Always press your button if you are able, as some falls may not be detectable.
What It Means: Unit is ready
What To Do: No action required
What It Means: AC power is not working, running on battery power
What To Do: Check the power source to make sure the unit is not plugged into an outlet that is controlled by a light switch that is in the “off” position.
What It Means: Alarm activated, unit is calling the emergency response center
What To Do: Wait for an operator
What It Means: Unit is detecting weak cellular signal strength
What To Do: Relocate unit and press RESET. Repeat until light turns solid green.
In accordance with FCC regulations and ISED/IC Canada registration, our products are tested, as are other cellular and wireless communications products licensed in the North America.
Individuals with pacemakers should review their pacemaker materials regarding interaction with cell phones and take the same precautions the materials recommend for this device.
Consult with your healthcare professional.