On the Go Setup Guide

1. Remove the red band.
2. Attach the charging cable to the plug and insert it into an electrical outlet not controlled by a light switch.
3. Place your On the Go device in the indicated direction on the charging cradle. Make sure the device announces, “Your device is now charging.”
4. Your device is now turned ON and will be ready to make a test call when there is adequate battery charge, and the device is connected to the cellular network. You will hear an announcement and the device will prompt you through the setup. The setup message will repeat until the button is pressed and setup is complete.
5. Keep your device on the charging cradle until the LED light is green, indicating that your device has completed charging.

1. Firmly press and hold the HELP button until the device beeps and announces, “Placing an emergency call now. To cancel the call please press and hold the HELP button for two seconds now.”
2. Allow the call to go through and speak to the response center.

Quickly press and release the Help button three times. Your device will announce, “Device is powering off. Please confirm by pressing and holding the HELP button now.”

Confirm by pressing and holding the Help button and the device will announce, “Powering off now, goodbye.”

Firmly press and hold the HELP button for one second.

To adjust the lanyard, hold one side of the loop and slide the barrel until the lanyard is at the proper length.

To attach the lanyard, loop the extender through the opening on the top of the device and loop through the lanyard.

Fall Detection only takes a few seconds to interpret the movement and determine if an actual fall has occurred. If a fall is determined, the device will send a signal which will initiate a call to the emergency response center.

• We recommend that you wear your device around your neck so that it rests at chest level to avoid unnecessary swinging.
• Make sure the HELP button is facing forward, making it easier for you to press in an emergency.
• Wear outside your clothing as wearing it inside can reduce the percentage of falls being detected.
• To cancel a call made due to a fall detection event, after you hear the announcement, press the HELP button for two seconds when prompted. The device will announce, “Your call has been canceled.”

In certain situations, the fall detection feature may not detect a fall. Some movements include, but are not limited to:

• A gradual slide from a seated position
• Lowering oneself slowly to the ground (to brace the impact of a fall)
• A fall from a height of less than 20 inches

Certain conditions may affect the ability of the fall detection feature to detect a fall, including, but not limited to:

• Use of the system at an altitude above 6,600 feet
• Use of the system by a subscriber less than 4 feet 6 inches tall
• Use of the system by a subscriber weighing less than 88 pounds

However, the ability to send a help call by pressing the help button is not affected by such conditions.

If you are interested in purchasing the Fall Detection service or wish to learn more, please call 800-800-2537.